RCCS job opportunity Family Case Manager

Job Description, September 2018
Position Title:  Case Manager
Position’s Supervisor:  Lead Case Manager
Salary Range:   $15 – $17.00 per hour , Number of Hours per Week:  20
Non-Exempt                                                     
Overview

The Case Manager is responsible for enrolling, certifying and recertifying clients and monitoring subsidized child care families.  A Family Case Manager will be responsible for maintaining a working knowledge of the California Department of Education Regulations and requirements around family eligibility within the subsidized programs.
Required Qualification
Bilingual in Spanish and English written and oral
Minimum Qualifications
1.    Previous experience with and ability to do detailed paper work with great accuracy including using mathematical calculations.
2.    Proficient organizational skills.
3.    Proficient communication skills including verbal skills in person and over the phone and written skills, including legible handwriting and grammar.
4.    Skills, sensitivity and experience in working with families from a broad range of socioeconomic types.
5.    Ability to act diplomatically and remain professional in emotionally charged situations.
6.    Experience with computerized data management.
7.    Ability to work independently and cooperatively with various other personnel.
8.    Ability to multi-task and work efficiently under pressure within specific timelines.
9.    Must have current California Driver’s License and Insurance on file.
Job Responsibilities
1.
A.  Learn and maintain a working knowledge of the California Department of Education Regulations and requirements with regards to family eligibility within the subsidized programs.
 B.  Certify parent’s eligibility and need for care and maintain their files with all required documentation. Determine parent eligibility and fee changes based on income verification from parents and the State Fee Schedule. Recertify parents as needed, either at RCCS or other sites as needed. Write child care schedules and determine rates per parent’s need/eligibility.  Contact with providers regarding same.  
C.  Assess the health of families enrolling, developmental and social service needs, give appropriate referrals as needed, and provide parent support and education as needed.
D. Fully inform parents of their choices of all RCCS’ child care options. Provide consumer education regarding choosing quality child care. Assist parents in identifying personal priorities and preferences regarding selecting child care

2.
A. Keep active parents’ files up to date: process new entries, re-certifications, drops, and all changes such as fees, providers, contracts, addresses, phone numbers, eligibility and certificates. File all relevant data in a set, detailed, organized manner.
B. Send notices to parents to inform them of the need to recertify, of items still needed for their files and of drops and changes.
C. Maintain, review (“tickle”) system, including daily monitoring, contacts and phone calls and follow-through of review items.  
D. Provide parent support, problem solving and conference opportunities as needed.
 
3.Communicate with child care providers regarding contracts, parental eligibility status and to provide support and problem-solving regarding child care relationships.
4.Communicate with other agencies or professionals as needed to verify or clarify parents’ need/eligibility; these could be doctors, social workers, CPS workers, counselors etc.
5.Assist in regulation review and interpretation as well as development of agency policies around contract regulations.
6.Review attendance sheets and  providers’ payments.
7.Perform other functions as related to team and Agency operations as requested, including outreach and representing the agency as necessary.

Physical Requirements
1.  Ability to sit up to six hours per day with intermittent occasional walking or standing.
2.  Ability to use computer on a daily basis.  Computer use may cause eye and muscle strain, backaches, headaches, and repetitive motion injuries.
3.  Ability to occasionally lift items weighing up to 25 pounds to a height of up to three feet.
4.  Case Managers work in an office environment.  They may experience eye and muscle strain, backaches, headaches, and repetitive motion injuries from using computers on a daily basis, and may have to sit for extended periods.  
5.  If at any time I am unable to perform the duties due to health issues I must get a doctors certificate.

Email resume to sfigueroa@rccservices.org

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